Terms and Conditions for سوفت Customer App
Effective Date: 20/8/2024
1. Acceptance of Terms
By using the سوفت Customer App (the "App"), you agree to these Terms and Conditions. If you do not
agree, please do not use the App.
2. Services Provided
The App connects users with drivers for transportation services. Users can request rides, track their
trips, and manage payments.
3. User Responsibilities
- Provide accurate information when creating your account and using the App.
- Keep your account information confidential.
- Use the App for lawful purposes only.
4. Payment Terms
- You agree to pay all applicable fees for rides booked through the App.
- Payments are processed securely through our payment partners.
5. Cancellations and Refunds
- You may cancel a ride within a specified timeframe without incurring a fee. Cancellations after this
period may incur fees as stated in the App.
- Refunds will be processed according to our refund policy.
6. Limitation of Liability
سوفت is not liable for any indirect, incidental, or consequential damages resulting from your use of
the App or services.
7. Changes to Terms
We may modify these Terms at any time. Continued use of the App after changes signifies your acceptance
of the new terms.
8. Governing Law
These Terms are governed by the laws of Kuwait. Disputes will be resolved in the courts of Kuwait.
9. Contact Us
For questions about these Terms, please contact us at the app.
Terms and Conditions for سوفت Driver App
Effective Date: 20/8/2024
1. Acceptance of Terms
By using the سوفت Driver App (the "App"), you agree to these Terms and Conditions. If you do not agree,
you may not use the App.
2. Services Provided
The App connects drivers with riders seeking transportation services. Drivers can accept ride requests,
manage their profiles, and track earnings.
3. Driver Responsibilities
- Maintain a valid driver’s license and insurance.
- Provide accurate information during registration.
- Conduct yourself professionally while providing services.
4. Payment Terms
- Drivers will receive payments for rides completed through the App, subject to our commission
structure.
- Payments are processed securely and may take time to reflect in your account.
5. Cancellations and Fees
- Drivers may cancel ride requests under specific circumstances without penalty. Repeated
cancellations may lead to penalties as outlined in the App.
6. Limitation of Liability
سوفت is not liable for any indirect, incidental, or consequential damages related to your use of the
App or services.
7. Changes to Terms
We reserve the right to modify these Terms anytime. Continued use of the App after changes indicates
your acceptance of the new terms.
8. Governing Law
These Terms are governed by the laws of Kuwait. Any disputes will be resolved in the courts of Kuwait.
9. Contact Us
For questions about these Terms, please contact us at the app.